Problem Statement
The existing IRCTC app is often criticized for being unintuitive, slow, and cluttered with information. Users, especially first-time travelers or those less tech-savvy, face difficulties while navigating booking options, understanding train routes, selecting seats, or making payments. The core issues include:
Complex navigation and overwhelming information architecture.
Redundant UI elements and lack of visual hierarchy.
Outdated aesthetics that lack emotional connection or trust.
Inconsistent booking flow, especially around search, filters, and seat selection.
Goal
To redesign the IRCTC app’s UI/UX from scratch—focusing on a smooth, streamlined, and responsive experience. The key goals were:
Modernize the UI with clean design principles.
Simplify the user journey from login to booking.
Improve accessibility, responsiveness, and trust.
Introduce visual identity elements aligned with Indian Railways while enhancing usability.
Features
Splash & Onboarding
The app opens with a vibrant splash screen featuring a home screen of the app itself , its give the user the overall expectation how the app should be, before the sign up procedures.
Home Screen
A simplified home layout showcases essential booking actions: selecting stations, dates, and passenger count. Key features:
Smart defaults based on last trip or location.
Clear call-to-action: “Search Trains.”
Bottom nav includes: Home, Bookings, Live Status, and Profile.
Design Solution
Search Results & Filters
Trains are listed in card formats with clearly separated times, classes, and prices. Users can quickly filter by class, time range, or availability with intuitive chip-style filters.
Booking Flow
Once a train is selected, the booking screen offers:
Clean summary (train name, stations, travel date).
Passenger details entry with contextual input.
Option to auto-fill saved traveler profiles.
Payment & Confirmation
A lightweight payment screen supports multiple gateways with a real-time summary and fare breakdown. Post-payment, users see a friendly confirmation screen with travel tips, QR ticket, and sharing options.
